Refund policy
REFUND & RETURN POLICY
Last Updated: July 2026
At SHOPSIBUY, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Eligibility for Returns
You may request a return or replacement if:
- You received the wrong product.
- The product arrived damaged or defective.
- The product is incomplete or missing parts.
To qualify, you must contact us within 7 days of receiving your order.
The product must be:
- Unused and in its original condition.
- Returned with its original packaging.
- Accompanied by proof of purchase or order number.
Non-Returnable Items
We do not accept returns for:
- Products damaged due to misuse.
- Used or opened personal care items.
- Items marked as Final Sale.
- Digital products or gift cards (if applicable).
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5–7 business days.
- For Cash on Delivery orders, refunds will be transferred via bank account or mobile wallet.
Exchange Policy
We offer exchanges for defective, damaged, or incorrect items, subject to stock availability.
Contact
📱 +92 309 1999957